Your Privacy Matters

1. Introduction

Baniya Travels respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you use our website, booking platform, customer support services, and other related services.

By accessing or using our services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Full name, phone number, and email address
• Passenger information provided during booking
• Travel route, travel date, boarding point, dropping point, and seat selection
• Payment status and transaction-related references
• Device information, browser type, IP address, and usage data
• Any information shared with us through forms, calls, messages, or customer support

3. How We Use Your Information

Your information may be used for the following purposes:

• To process and confirm your ticket booking
• To send booking updates, travel reminders, and service notifications
• To provide customer support and resolve passenger issues
• To improve website performance, usability, and service quality
• To prevent fraud, misuse, unauthorized access, or suspicious activity
• To comply with legal, regulatory, or operational requirements

4. Payment Information

Payments may be processed through secure third-party payment gateways or approved payment channels. Baniya Travels does not store sensitive card details such as full card numbers, CVV, PINs, or net banking passwords on its systems unless explicitly handled by a certified payment processor.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. However, your information may be shared when necessary in the following cases:

• With transport operators, staff, or service providers for booking fulfillment
• With payment service providers for transaction processing
• With legal, regulatory, or government authorities when required by law
• With technical service providers who help us maintain or improve our services

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember user preferences, analyze traffic, and enhance website functionality.

You may disable cookies in your browser settings, but some features of the website may not function properly if cookies are disabled.

7. Data Security

We use reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, misuse, alteration, disclosure, or destruction.

While we work hard to protect your information, no online platform or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We may retain your information for as long as necessary to provide services, maintain records, comply with legal obligations, resolve disputes, and enforce our business policies.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party platforms. We encourage users to review the privacy policies of external websites before using them.

10. Children’s Privacy

Our services are not intended to collect personal information directly from children without appropriate supervision or consent where applicable.

11. Policy Updates

Baniya Travels may update this Privacy Policy from time to time to reflect service changes, legal requirements, or operational improvements. Updated versions will be posted on this page, and continued use of our services after such updates means you accept the revised policy.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact Baniya Travels through our official phone number, email, or office address listed on the website.