Refund & Cancellation Policy

1. Cancellation Request

Passengers must request cancellation before the scheduled departure time. Cancellation requests made after departure time will not be eligible for refund.

2. How to Cancel a Ticket

Ticket cancellation requests can be made through our official support team, office contact, or other approved booking support channels.

3. Cancellation Charges

• If the ticket is cancelled before 24 hours of departure, 30% cancellation charge will be applied.
• If the ticket is cancelled before 12 hours of departure, 50% cancellation charge will be applied.
• If the cancellation is made after that, no refund will be provided.

4. No-Show Policy

If a passenger does not arrive at the boarding point on time and does not inform us before departure, the ticket will be treated as a no-show and no refund will be provided.

5. Rescheduling

Rescheduling may be allowed in some cases depending on seat availability, route schedule, and approval from the concerned team.

6. Operator Rights

Baniya Travels reserves the right to delay, reschedule, or cancel any service due to weather conditions, road issues, technical problems, traffic, government restrictions, strikes, or other operational reasons.

1. Refund Eligibility

Refund eligibility depends on the cancellation time and ticket conditions. Refunds will be processed only for eligible cancellation requests according to this policy.

2. Refund Rules

• Before 24 hours of departure: refund after deduction of 30% cancellation charge
• Before 12 hours of departure: refund after deduction of 50% cancellation charge
• After that: no refund

3. Refund Processing Time

All approved refunds will be processed within 7 working days. The exact time may depend on payment channel, banking process, or payment gateway settlement.

4. Non-Refundable Situations

• No-show or missed departure
• Cancellation after the non-refundable time window
• Incorrect booking details entered by passenger
• Special discounted or promotional tickets, if marked non-refundable

5. Trip Cancelled by Operator

If a trip is cancelled by Baniya Travels or operator due to operational reasons, passengers may be offered rescheduling or refund depending on the situation.

Cancellation and Refund Structure

1. Passenger Responsibility

Passengers must carefully verify travel date, departure time, route, boarding point, and personal details before confirming booking.

2. Force Majeure

In case of natural disasters, road blockage, strike, government notice, severe weather, safety issues, or technical failure, Baniya Travels may handle cancellation and refund differently depending on the situation.

3. Final Decision

All cancellation and refund requests are subject to final review and approval according to company rules and operational conditions.

4. Contact for Refund or Cancellation

For cancellation or refund support, passengers should contact Baniya Travels through our official phone number, office, or customer support channel listed on the website.