Ticket Validity
A valid ticket is required to board the bus.
Tickets are valid only for the date, time, and bus mentioned.
Cancellations & Refunds
Once issued, tickets are non-refundable unless the trip is canceled by the company.
In case of bus breakdown or unavoidable cancellation, passengers may be shifted to another bus or provided a refund.
Reporting Time
Passengers are requested to arrive at the reporting counter 30 minutes before departure.
The bus will not wait for late passengers, and no refund will be provided for missed departures.
Luggage Policy
Each passenger is allowed to carry up to 20 kg of luggage free of charge.
Fragile, valuable, or prohibited items are not the company’s responsibility.
Seat Allocation
Seats are allocated at the time of booking.
The company reserves the right to reassign seats in unavoidable circumstances.
Safety & Conduct
Smoking, drinking alcohol, or misbehavior inside the bus is strictly prohibited.
The company has the right to deny boarding to any passenger creating disturbances.
Company Liability
Baniya Travels is not responsible for delays caused by traffic, weather, roadblocks, or situations beyond our control.
Personal belongings must be taken care of by passengers.